Return policy

Our biggest commitment is to your satisfaction. If you have chosen your product in our store, but upon receipt it is found to be a manufacturing defect, we guarantee your right to exchange or return it in accordance with the terms below:

Dissatisfaction with the product: Within 7 (seven) calendar days from receipt.

Defective product: Within 30 (thirty) calendar days from receipt. (For defects such as: product with damaged glass or display, apparent scratches, missing parts, the customer is entitled to claim the warranty if you contact us within 24 hours of receipt, please contact us within 24 hours of receipt 。 If contact is made after 24 hours, we will consider the problem to be caused by damage caused by individuals and will not be returned.。

Remembering that the first step for an exchange or return is to communicate with our Customer Service. Our team will instruct the customer on how to proceed with the return of the Product.

To return a product for dissatisfaction:

The product must not show signs of use, in the case of watches, the product must not have been removed from the bracelet for adjustment, the product must be sent as received, with the original packaging (postal packaging, with label).

Once we receive the package, we will do a review to confirm that everything is in accordance with the item's return conditions. After confirmation, our Service Team will contact you and, in this case, you will be able to choose between:

rock for any other product that is available in our stock.
Receive a refund of the amount spent on the products, the freight for returning the product is the responsibility of the customer.
Guarantee:

All products in the store are guaranteed for 90 days from the date of receipt of the product.

For the warranty to be triggered, the customer must send us a video of up to 1 minute showing the problem. This video must also show the packaging of the product received (postal packaging, with label).

The customer can also prove the defect by sending us photos that clearly show the defect and the product packaging must appear in the photo.

For more questions, contact our team and we will give you all the support you need.

IMPORTANT

Our warranty does not cover cosmetic damage that occurs after purchasing the device, such as broken or cracked screens, among other similar problems.

Warranty does not cover: Fluid damage, such as product dropped into water or submerged; Although some products are water resistant, there are some limits to be respected, different for each product. We also do not cover damage caused by an attempt to repair or adapt the device by you or a third party.